Terms & Conditions

Delivery – U.k, Europe and Worldwide

Please allow 3-5 working days of the confirmed order for your products to be dispatched to Royal Mail. However we do like to post sooner if possible.

 

U.K Mainland Shipping

Deliveries are sent by Royal Mail 2nd Class Signed For.

Overview of Delivery

  • Proof of delivery including a signature from the receiver
  • Delivery aim: 2-3 working days including Saturdays once Royal Mail has received your package.
  • Each product is sent as an individual package to keep shipping prices free.
  • The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

Royal Mail U.K services cover the Highlands and Islands, Scilly Isles and the Isle of Man.

 

International Shipping – Europe & Worldwide

Deliveries are various costs and sent by Royal Mail International Tracked and Signed.

  • Each product is sent as an individual package to keep shipping prices low
  • All Royal Mail tracking and signature services aim to deliver to Europe within 3-5 working days and Worldwide within 5-7 working days on receiving packages from Lucy Fry Design.
  • A signature is taken on delivery for items sent using International Tracked & Signed.
  • The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

 Royal Mail International services covers outside the UK, including the Channel Islands.

NB: Lucy Fry Design will not be held responsible for any Customs Charges/Duties/Taxes/Import fees relating to any items sent internationally or to non-uk mainland destinations.

 

RETURNS POLICY

Buying from Lucy Fry Design we hope that you will be happy with your purchase. You can buy with confidence as my Money Back Guarantee means you can return the item and I will refund the full amount. This excludes delivery costs and damaged goods.

 

  • A refund can be offered if we are informed of cancellation within 14 days on receipt of their goods.
  • Goods must be returned within 14 days of the cancellation notice.
  • The goods must be returned to us in the same condition they were sold (i.e. unopened, unused and unsullied), including all original packing and materials.
  • Please provide a valid receipt or proof of purchase with the returned goods.
  • Returns to: Lucy Fry Design, 59 Manor Road, Manselton, Swansea, SA5 9PD.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • You should consider using a signed and tracked shipping service. We can’t guarantee that we will receive your returned item.

 

COPYRIGHT

 The contents of the pages of this website (including pictures, photographs, logos, designs, text written and other materials) are the property of ‘Lucy Fry Design’ and must not be used without permission.